B2C Data

In this article we will explain in a simple way how temporary messages work on WhatsApp and what they are for. This is a new feature similar to Telegram's temporary messages, another tool that has been using this type of functionality for some time. As for WhatsApp, this feature is new and solves ...

Today’s businesses have adopted social media-centric ways of doing business. This is because most potential customers are active and present on Facebook, Instagram, Telegram, and WhatsApp. This is why businesses and small business owners are focusing on creating strategies that will help their ...

BSPs (Business Service Providers) are the official providers authorized by Facebook to provide access to the WhatsApp Business API. These are large companies specialized in business communication that have been selected by WhatsApp to manage access to the API and billing. Some of the best known are ...

A chatbot is a computer program that may or may not be composed of complex machine learning algorithms. This means that it is created by a person and from there, the bot will learn by interacting with people. Bots are responsible for simulating a perfect human conversation. The goal is to serve as ...

Messaging apps are relatively new tools that have emerged as a communication solution for businesses. These apps feature different configuration and integration models that facilitate the way businesses interact with their customers. Some of these tools have a large number of integrations that make ...

The benefits of personalized service are numerous. Here we will share the most important ones, which can make you take the necessary decision to change your strategy in order to better personalize your customer service. Benefits: 1) It allows you to serve your customers much faster. 2) The customer ...

This powerful CRM is a development tool for teams that can collaborate in customer management and provides companies with customizable sales processes, marketing reports, collaboration tools like Callbell, a completely intuitive and easy-to-use interface, email synchronization and integrations with ...

What is Cognito Forms? Cognito Forms is an online form building platform that allows users to create custom forms and collect information efficiently and securely. With Cognito Forms, users can create contact forms, event registration forms, surveys, quizzes, application forms, and more. The ...

For all customers, having the chance to have a face-to-face conversation with a salesperson is motivating. Why? Because it is a direct bridge between their needs and the offer that will satisfy them. In the past, this was reflected in the level of training of the customer service staff of a physical ...

The welcome message will be sent when an agent is assigned to a chat with a customer. And the closing message will appear when the agent ends the conversation. It is crucial to close the conversation once it is over. This way, the customer will receive the message and feel cared for. You can also ...