7 Tasks You Should Not Automate

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he benefits of intelligent automation offer great advantages and are a tempting option for organizations seeking digital progress in 2024. AI and machine learning-infused tools top strategic must- have lists while promising $6.6 trillion in productivity gains over the next six years .

But not so fast: Not all processes are ripe for intelligent process automation, hyperautomation, or business process automation. Some require close coordination between machines and team members. Let’s look at seven areas of business that benefit from exclusively human skills and talents.

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Generate new ideas
Where were you when you had your last big idea?

Out for a walk? Adrift in the early morning surf? Many people tend to get their best ideas while taking a shower . Scientists call this phenomenon the “shower effect.”

AI and automation are powerful tools for analyzing masses of data. They can reveal new “whats” to think about, but don’t lose sight of the irreplaceable human “hows.” Let automation gather the data, then use it as a sounding board for your team to dissect and brainstorm. Once you know your strategy, your organization can begin to automate tasks, reduce costs, reduce human error, and begin the journey of digital transformation.

Customer relationship management
For many consumers today, calling a helpline is out of numbers in cambodian the question. In fact, one-third say they would rather shop at the mall on Christmas Eve than call customer service .

But as complexity increases, customers prefer to have a human on the other end of the line. While speed and convenience rank high among satisfaction factors, more than 8 in 10 people prefer an agent who is “knowledgeable and pleasant” when it comes to resolving difficult issues .

Think of it like a pyramid. The simpler and more straightforward the question, the more automation is justified. On the other hand, more complex, critical, or action-packed questions should be handled by your most knowledgeable employee if you want the customer journey to be optimal.

Customer support automation may seem like a quick and sexy solution, but savvy users are smarter than boardroom strategy. Establishing guardrails and maintaining a clear scope is essential because consumers are getting just as smart.

Recently, people found a way to avoid the subscription fees for ChatGPT. How? By simply asking a car dealership’s chatbot, powered by GPT, to help them code in Python. An AI tool can be brought to market quickly, but that doesn’t mean you can turn a blind eye immediately.