When We Talk About Quality In Customer Service, We Must Take Two Main Variables Into Account: Efficiency And Customer Satisfaction. These, In Turn, Will Be Determined By Various Factors, All Of Them Interrelated: Efficiency: – Preparation Of The Agents. The Preparation Of The Agents Who Deal With Customer Service Will Be Essential To Be Able To Quickly Resolve Any Problem That May Arise. Your Training And Training Will Be The Starting Point Of The Business Relationship.
– Business Resources. It Is Necessary To Have The Necessary belize phone number library Technological Resources To Properly Manage This Service. Recording Calls Or Collecting And Managing Messages Are Actions That Will Allow Us To Carry Out An Exhaustive Study Of What Our Telephone Service Is Like: What Aspects We Should Improve And Which We Should Encourage. – Action Protocols. The Defined Action Protocol. That Is, During Communication With The Client As Well As Once It Is Completed, The Necessary Steps Must Be Taken To Finish The Work.
Customer Satisfaction: – Customer Service. The Client Must Perceive The Agent's Willingness To Help And Do Everything Necessary To Provide The Help Or Information They Need. A Good Agent Should Be Able To Get An Angry Customer To End The Conversation With A Smile. – Speed of Response. Speed of Service Is Essential To Create A Climate Of Trust. Taking A Long Time To Respond To A Customer Or Not Responding At All Is The Main Cause Of Lost Sales.
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