Social Networks As A Tool In Customer Service Offer Important Advantages If Managed Properly: Decongestion Of Other Customer Service Channels. The More Service Channels, The More Distributed The Questions That A Client Has To Ask Us Will Be. This Diversification In Customer Service Management Streamlines The Process, Generating Faster Responses. New Possibilities For The Consumer And For The Company. The More Communication Tools We Make Available To Our Clients, The Easier It WillThey May Have To Us.
On The Other Hand, Being On Social Networks Allows The bosnia and herzegovina phone number library Company A Greater And Better Knowledge Of Its Audience As Well As A Personal Approach That Builds Greater And Better Loyalty Among The Audience. Immediacy. If Social Networks Are Characterized By Something, It Is The Speed With Which Information Flows Through Them. For This Reason, The Responses We Give To Users Through Them Must Be Practically Immediate, Otherwise We Better Not Consider Being In Them.
If Customer Service Through Social Networks Is As Fast As It Should Be, And Is Also Of Quality, The Customer Will Have Become A Prospector For The Company. Improvement Of Business Image. Adequate And Creative Management Of These Media Can Greatly Improve And Strengthen The Image Of A Company. In Social Networks, Customer Service Stops Being An Individual Issue For Each User And Becomes A Matter Of “public” Interest.
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