As we have just seen, Christmas is one of the periods of the year when korea whatsapp data the most calls are received and made in a Call Center. Commercial activity grows, as does consumption, which translates into a large volume of calls. So this is a situation that should not catch us by surprise and for which we have to be prepared: in fact, it is better to exceed our estimates than to fall short, because ending up overwhelmed can affect our image as a company , reduce our productivity and affect the company's profitability .
Strengthen our staff to be able to offer a quality service during these weeks of intense work
One of the reasons for being proactive is to avoid Christmas catching us off guard and our Call Center not being overwhelmed by not having the human resources it needs at this time. Let's not forget that it is also a holiday period in which some of our employees will probably enjoy days off, so we need to organize work shifts well , reinforce the hours in which there will presumably be more calls and even make some hiring to be able to get all this work done.
Adapt the tone of our Call Center communications and messages to this holiday
When Christmas arrives, it 'floods' everything. When we go out into the street, we see Christmas motifs on the street lights, in the shop windows, on the clothes people wear, etc. So this time of year should not only condition our way of working, it should also modify our messages and the tone of the communications we make by phone. How? For example, by wishing people a Merry Christmas when picking up the phone or reminding them of our special service hours during these dates.
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