It is therefore crucial to have a presence on all available messaging channels in order to be extremely omnichannel. This is very important if we consider that, according to data from Auronix, 83% of consumers contact companies before purchasing, to find out more about the products or services they offer. If the business does not have direct, simple and easy-to-use contact channels, it is very likely that the user will go to the competition.
It is also important to use the data and information interactions to find list of denmark whatsapp phone numbers out which platform is their preferred platform for interaction, the times with the highest response rate, and the type of products they frequently purchase. Doing so helps increase customer satisfaction by up to 90%, according to data from Auronix.
Finally, it is important to mention that companies can use messaging channels to send marketing campaigns through notifications, which implies a significant cost reduction compared to other traditional media such as television or conventional advertising. In addition to savings, it implies a more direct way of reaching the consumer through channels that are used all the time, which contributes to measuring results more clearly and increasing the level of interaction.
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