Telecommunications legislation, standards and good practices

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Linked to the Ministry of Communications, the agency is indirectly part of the Federal Public Administration and operates under a special autonomous regime, administratively independent and financially autonomous. Anatel's mission is to “promote the development of telecommunications in the country in order to provide it with a modern and efficient telecommunications infrastructure, capable of offering society adequate, diversified and fairly priced services throughout the national territory” and its values ​​consist of institutional capacity building, regulatory security, transparency and social participation.


Its main responsibilities include implementing the national telecommunications policy, representing Brazil in international telecommunications organizations, under the coordination of the Executive Branch, administering the radio frequency spectrum and the use of orbits, issuing the respective standards, recognizing product certification, in compliance with the standards and norms established by it, mediating conflicts of interest between telecommunications service providers and exercising legal powers in matters of control, prevention and repression of infractions of the economic order, except for those belonging to the Administrative Council for Economic Defense (CADE).


Anatel is responsible for monitoring and regulating services such as radiofrequency, mobile and fixed telephony, satellite and broadband, as well as aspects related to concessions. Due to the constant evolution of the turkey mobile database telecommunications sector, the agency is frequently creating services to keep up with the movement of the segment and the demands of companies and consumers.


Recently, two new measures were put into practice. The first of these, approved in 2019 but only effective as of August 2020, requires telecommunications companies to create ombudsman offices to help serve customers. The measure aims to enable ombudsman offices to serve as appeals bodies for users who are not satisfied with the response provided by the companies' customer service. In addition, they also aim to improve the organizations' internal procedures, with a focus on enhancing problem-solving capabilities.


The second action, also aimed at ensuring consumer satisfaction with the services provided by companies, resulted in the creation of a telemarketing call blocking list to reduce the number of unwanted calls. The website Não me Perturbe , as it was called, received 1.5 million registrations to block calls in the first week since its launch in 2019, according to data from Anatel itself.