What property or type of property did they inquire about?

[bdjakaria76]

Speed is King: For hot leads, call within 5-10 minutes of their inquiry. The longer you wait, the colder the lead gets.
Research Before You Call: Before dialing, quickly review all available information about the lead:
Where did they come from (website, ad, referral)?
Any notes from previous interactions.
Have a Clear Objective: What do you want to achieve with this call? (e.g., qualify their needs, schedule a showing, build rapport, answer specific questions).
Craft a Conversational Opening:
"Hi [Lead Name], this is [Your Name] from [Your Agency]. I'm calling because you recently [inquired about / downloaded / viewed] [specific property/guide] on our website, and I wanted to see if you had any questions."
"Thanks for taking my call, [Lead Name]. I saw your whatsapp number list interest in [specific property type/area] and wanted to offer some personalized insights."
Listen More Than You Talk: Ask open-ended questions and genuinely listen to their responses. Your goal is to understand their pain points and aspirations.
Provide Value, Not Just a Pitch: Offer insights, market knowledge, or solutions to their challenges. Don't immediately launch into a sales pitch.
Handle Objections Gracefully: Be prepared for common objections and have thoughtful responses ready.
Confirm Next Steps: Before ending the call, clearly state what happens next and get their agreement. "Based on our chat, I'll send you some relevant listings, and then how about we connect on [Day] at [Time] for a quick chat?"
Log Everything in Your CRM: Immediately after the call, update your CRM with conversation notes, next steps, and lead status.
Follow Up with an Email (Crucial): Always send a concise follow-up email summarizing the call, outlining next steps, and providing your contact information.
The Phone's Role in a Multi-Channel Strategy (Bangladesh Context)
While digital channels (WhatsApp, email, social media) are vital for lead nurturing and initial contact, the phone remains supreme for qualifying and converting. In Bangladesh, where personal relationships and direct communication hold significant weight, a well-placed, professional phone call can significantly accelerate the real estate sales cycle. Many clients, especially for significant investments like property, appreciate the direct interaction and reassurance it provides.

So, for every valuable real estate lead that comes in, remember: don't just wait for a reply – pick up the phone.