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Thus, in just a week,

Posted: Thu Dec 26, 2024 4:30 am
by rumana777
the menu included a function for clarifying the delivery status using a voice robot. Results According to the head of the call center, after just one month of using the Question-Answer function, the participation of operators in informing about the delivery status dropped to 5% - the remaining 95% of such requests were processed by a voice robot. This made it possible to reduce the workload on operators by 2% and reduce the waiting time for a response. It was decided to continue working on expanding the functions of the voice robot in order to transfer most typical requests to it, including placing delivery orders, as well as outgoing communications twitter database related to mass calling.Training operators in the art of interacting with clients can be a long and difficult process. In addition to studying internal regulations, work programs and scripts for negotiations with clients, novice salespeople need to overcome fear and shyness, and then repeatedly listen to recordings of dialogues with the supervisor, analyzing mistakes.


This is how onboarding works in most sales departments, but it fails to take into account two important points: firstly, the quality of the first calls, as a rule, leaves much to be desired, and this negatively affects the customer experience of individuals, and secondly, there is no opportunity to learn how to manage communication directly during the conversation, and not after the fact in simulated conditions. Using the example of the use of the Prompter function by an online school for the development of soft skills, we will show how you can improve the training of new employees in telephone sales. Features of the MCN Telecom client The main sales channel for the online school is communication by phone. The product is complex, requires thoughtful and detailed study, all employees work remotely. Due to the specifics of the product and organizational difficulties, paid training for new managers could take up to two weeks, and the first productive calls were often made only by the end of the first week of calling.