Recording a technical support conversation
Posted: Sun Jan 05, 2025 9:24 am
This problem is relevant for voice recorders, but in the Virtual PBX the quality of conversation recordings meets the highest requirements. For whom is it relevant? In principle, recording telephone conversations is useful for any company, from small and medium businesses to large corporations. However, this function will be especially valuable for call centers, where angry customers often call. They not only exaggerate the amount of damage caused to the company, but also threaten to sue. will immediately put everything in its place. Thus, by connecting the "Record phone calls" function, the company will be able to effectively defend its interests, and also increase the loyalty of new clients.
After all, the first call to the company estonia email list is like the first impression of a person, which is almost impossible to change. Having heard that all conversations in the company are recorded, a potential client will be convinced that he has called a reliable organization that values its clients and cherishes its reputation in the market.The Demmoksi Wallpaper House began operating in 2008, at the height of the economic crisis. At first, we opened two small stores in Moscow, with the intention of creating a large mono-brand chain in the future. The calculation turned out to be correct: today we have 90 stores, and we are proud of the fact that we are the largest specialized retail network for the sale of wallpaper in Russia.
We also launched franchising: these are stores in Vladivostok and Tolyatti. And several years ago we began selling wallpaper wholesale through large retail and dealer networks. Of course, with such a complex geographically distributed structure, reliable communication is a top priority for the organization. We have been working with MCN Telecom since 2012 and use the Virtual PBX product, 12 fixed numbers and a federal 8-800 number. We are currently in the process of allocating an individual number to each wallpaper salon and are planning to significantly expand the pool of city numbers with the help of MCN Telecom. We are also planning to combine numbers from MCN Telecom with the Bitrix24 CRM system.
After all, the first call to the company estonia email list is like the first impression of a person, which is almost impossible to change. Having heard that all conversations in the company are recorded, a potential client will be convinced that he has called a reliable organization that values its clients and cherishes its reputation in the market.The Demmoksi Wallpaper House began operating in 2008, at the height of the economic crisis. At first, we opened two small stores in Moscow, with the intention of creating a large mono-brand chain in the future. The calculation turned out to be correct: today we have 90 stores, and we are proud of the fact that we are the largest specialized retail network for the sale of wallpaper in Russia.
We also launched franchising: these are stores in Vladivostok and Tolyatti. And several years ago we began selling wallpaper wholesale through large retail and dealer networks. Of course, with such a complex geographically distributed structure, reliable communication is a top priority for the organization. We have been working with MCN Telecom since 2012 and use the Virtual PBX product, 12 fixed numbers and a federal 8-800 number. We are currently in the process of allocating an individual number to each wallpaper salon and are planning to significantly expand the pool of city numbers with the help of MCN Telecom. We are also planning to combine numbers from MCN Telecom with the Bitrix24 CRM system.