What are the top 5 tools for support teams?

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Aircall is a very interesting tool. In short, Aircall is a cloud-based telephony and call center solution. It allows you to make and receive calls from an application for mobile and computers. It works very well for companies that provide support over the Internet. Their employees need a platform that allows them to communicate easily with their customers. When it comes to cloud-based calling, Aircall is an extremely convenient solution. Its ease of use and branding make it ideal for businesses that don’t want to spend a lot of time teaching their agents how to use new tools. The quality of calls made with Aircall is really good.

Additionally, the app allows you to take notes on calls, track calls, and use different phone numbers for different regions or countries. Callbell 2) Callbell Callbell is a tool designed specifically for online support, sales and customer service teams. This means that you can connect different communication channels such as WhatsApp, Telegram, Instagram benin telegram database or Facebook Messenger in one place. From there, you can take care of all your customers in collaboration with your team and have additional features. Among the different features of Callbell, we have automatic routing that, in a few words, allows you to respond immediately to each customer who writes to your company.

This routing will show them options preconfigured by you that will redirect them to an agent in charge of the area corresponding to the doubt or problem that the person has. In addition to this, we have tags that allow you to define the different stages of a lead, an internal live chat through notes between the advisors of your team, specialized statistics to monitor the work of each agent and much more. In short, Callbell is an application that allows you to serve customers collaboratively from different platforms, in one place and wherever you are. All you need is internet and a portable device. If you want to know more about this tool, click here.

Typeform 3) Typeform Typeform is a tool that makes collecting and sharing information extremely convenient and conversational. It is a web platform that can be used to create any type of survey or form, without writing a single line of code. The idea behind this platform is that businesses can create supernatural forms that are easy to fill out and fun. This combination allows Typeforms to achieve excellent form completion rates, which means you can get more and better results. Typeform is a platform that you can use not only to create online forms, but also for dynamic surveys. The goal of Typeform is to collect and share information in a simple and efficient way.