In recent years, delivery has become increasingly popular. This is due to the same need that was created by the Covid-19 pandemic . In this case, many food companies have implemented delivery using messaging apps. This is mainly because messaging applications are a direct channel. Therefore, they generate more interaction between the company and its customers. And this translates into an increase in orders. With the arrival of in companies , they have chosen to change the way they contact customers. This application allows you, among other things, to Send product catalogs to customers, take orders, log in from multiple devices, use the application for customer service, take notes and manage your company's communication through external tools such as Callbell .
These have been developed to optimize the attention and sales of companies through messaging applications such as Telegram. For all these reasons, we are going to show you how to take advantage of Telegram for delivery and what are some of its features or uses: 1) Send the menu : in telegram we can easily program a menu with the bots tool. Thus, customers can choose what they want in a very simple way. 2) Take orders : Customers can easily get in touch to order food and coordinate delivery in an instant and organized manner. Moreover, the process can be easily semi-automated. 3) Send notifications to customers : With Telegram, you can easily inform all your customers about news or the status of their orders.
Order Changes : Whenever a customer wants and the policy allows, order changes can be made directly from the Telegram app. 5) Sharing location or position : With Telegram it is possible to share your location or position, making it one of the most important and useful functions for delivery. A special feature is that the position we share in Telegram can be viewed in Callbell. Thus, managing the delivery of your business in Telegram with Callbell is very practical and functional. Telegram is a great bosnia and herzegovina telegram database channel to serve customers. You can automate a lot of things with the app’s programmable bots. In addition, if you use Callbell, you will have a support and sales tool through messaging apps optimized for online businesses. Program a bot in Telegram to handle requests We know that handling message requests from many customers can be a complicated process.
In these cases, it is always more advantageous to have several people from customer service answering all the chats. However, when you have many communication channels, an application that manages to control and facilitate conversations on social networks becomes indispensable. In this case, the ideal solution would be to use Callbell's automatic routing to transmit and process communications semi-automatically. In this sense, we will explain how to configure Callbell to take care of your customers semi-automatically. You must keep in mind that human attention is essential for a business. 1) The first thing to do is to create an account on the Callbell website .
Next, you will need to integrate your Telegram account with Callbell and perform the necessary configurations by following these guides . 3) Once you have configured and integrated your Telegram account with Callbell . We need to go to Callbell settings and click on automatic routing. 4) Once we are in routing, we just need to follow the steps in the following guide to understand how this feature works. If you followed the previous steps, you should already have your mini-bot configured to serve your customers.
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