Maintaining motivation and ambition among employees canada whatsapp data is one of the biggest challenges facing companies in the wake of the COVID-19 pandemic. In fact, in recent years there has been a worrying tendency among employees to do just the bare minimum in their work activities, and therefore, also to not offer any involvement or effort beyond what is normally asked of them.
Why can silent abandonment occur?
Typically, there is a clear dissatisfaction on the part of the employee behind this phenomenon . The employee may not feel sufficiently rewarded by his company (in the economic, labour, human, etc. aspects) or may not feel the necessary motivation , either because he is carrying out a repetitive or tedious activity , or may not have the capacity to progress within the company itself. He may see his expectations of professional improvement very limited and choose to quietly abandon his activity.
Faced with this situation, the company needs to activate its own culture based on the motivation and growth of its employees . And, to achieve this, it is very important to encourage communication with them, so that their opinions can be known at all times and the workers feel listened to. Fundamentally, because the first step to correct errors or shortcomings is to admit that they exist.
The Importance of Silent Abandonment for Call and Contact Centers
Customer service-related activities tend to have higher employee turnover rates . Therefore, if it occurs, silent attrition can become an added problem and a danger to the proper functioning of Call Center and Contact Center work groups .
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