7 Best Kapture CRM Alternatives & Competitors in 2025
Posted: Wed Dec 04, 2024 7:58 am
Are you considering switching from Kapture CRM to another software?
Or maybe you’re considering choosing Kapture CRM for your business but need to check out other alternatives before making a decision.
In this article, we compare the 7 best Kapture CRM alternatives so you can make an informed decision. After diving a little into why Kapture CRM is good & bad, we look at the pros, cons, & pricing of other tools in the market.
What is Kapture CRM?
Kapture CRM is a tool for customer service cambodia mobile phone number list & sales teams to help them keep in touch with customers & resolve their queries. Main features include auto assigning tickets, chat history, call recording, custom permissions, and an analytic dashboard. It also provides a self-service portal & AI-based chat.
Pricing:
Cheapest pricing plan is $35 per user/month & has limited features. The second plan is for $50 per user/month and gives you features like custom API, reports, chats, and 24/7 support. The Enterprise plan starts from $90 per user/month.
Kapture CRM offers a 30-day free trial. No credit card is required.
Pros:
There's a 24/7 support team to help you get unstuck and overcome any issues you might be facing.
You can create custom reports and configure your analytics dashboard to show the metrics that matter to you.
You can integrate the tool with your logistics partners to see the product status (in transit/delivered) without leaving the Kapture CRM tool.
Cons:
It can get pretty expensive for small and medium-sized companies that don't need complicated features.
The UI/UX is not very intuitive making the tool difficult to use without demos.
It lacks chat templates and workflow templates that would be useful to get started.
Top 7 Kapture CRM alternatives for your business
DelightChat
Yellow AI
Haptik
Verloop
Trengo
Respond.io
SleekFlow
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Yellow AI
Yellow Messenger is a platform that allows you to build chatbots to respond to customer queries via human-like chatbots across voice and text communication channels. It integrates with the most popular tools like SalesForce, SAP, AEM, Zendesk, and channels like WhatsApp, Facebook, Google Assistant, Emails, etc.
Pricing:
Yellow AI provides bespoke pricing based on multiple parameters — Volume of the conversations, channels to be connected & integrations required. When you sign up for a 12-month chatbot contract, you can get 3 months of chatbot free.
Pros:
You can train the chatbots in one language and launch them in 100+ languages without translation and re-training.
It integrates with the most popular tools like SalesForce, SAP, AEM, Zendesk, and channels like WhatsApp, Facebook, Google Assistant, Emails, etc.
The majority of the incoming messages are handled by the bot itself. Interactions that absolutely require human interactions are routed to the support team.
Customer segmentation can be done easily.
Cons:
They make it tough to migrate to other tools as they hold your WhatsApp number.
Past customers have reported outages in the system very often. That can ruin your SLAs.
Design can be improved for better usability and aesthetics, especially on the report, and mobile app side.
Read on: Learn about the best Yellow AI alternatives for your business.
Haptik
Haptik is an AI-based conversational platform that helps you implement chat bots on websites, mobile apps, and messaging channels. Their features cater to industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It offers a voice-enabled W that works as a shopping assistant answering FAQs, helping with transactions and order tracking.
Pricing:
Pricing is given through a custom quote based on your requirements. For that, you'll have to get in touch with their sales team or book a demo.
Pros:
You can setup one-time or recurring bulk campaigns.
You can add a frictionless 3-click UPI payment experience on WhatsApp using Haptik.
It provides a chatbot to respond to follow-up queries on WhatsApp. Product recommendations can be sent directly on WhatsApp.
It offers a hybrid of translation & custom native language. You can choose from Hindi, Spanish, Tamil, Gujarati, Hinglish & many other languages.
Cons:
Pricing is not available upfront. It can take time to judge whether it fits your budget or not. The pricing would likely not suit an SMB.
Conversational flows can be rigid and difficult to change to suit a particular use case.
To perform minor tasks like editing or adding/designing flows, copies changes you'll have to get in touch with the customer success team & can't be done on your own.
Verloop
Verloop is an automation platform that offers customer support and engagement. It provides omnichannel support on the website, in-app, WhatsApp, Facebook Messenger, Instagram, Viber, and more.
Main features include acquiring leads through chatbots, engaging customers with conversation AI, multilingual bots, syncing data and automated workflows, a dashboard for detailed insights, automated flows such as abandoned cart sequence, & much more.
Pricing:
Pricing information is not available on their website & hence you'll need to contact them directly to talk about it.
Pros:
It allows you to integrate your own inbuilt CRM with Verloop which helps in generating more leads. Integration with Zapier and CRMs make it easy to get the leads' info from your chats to other tools.
You can design a bot to automatically greet website visitors and qualify them as a lead, and if needed design triggers for your team to take over the conversation.
Cons:
Adding quick response and configuring chat transfer based on the agents' regions can take some time.
Analytics are basic and not enough to drive key marketing insights.
The user interface has a learning curve and it's not aesthetically very pleasing that can make customer support a tad bit boring.
There's no mobile app to stay connected to customers on the go.
Pricing is not displayed upfront.
Trengo
Or maybe you’re considering choosing Kapture CRM for your business but need to check out other alternatives before making a decision.
In this article, we compare the 7 best Kapture CRM alternatives so you can make an informed decision. After diving a little into why Kapture CRM is good & bad, we look at the pros, cons, & pricing of other tools in the market.
What is Kapture CRM?
Kapture CRM is a tool for customer service cambodia mobile phone number list & sales teams to help them keep in touch with customers & resolve their queries. Main features include auto assigning tickets, chat history, call recording, custom permissions, and an analytic dashboard. It also provides a self-service portal & AI-based chat.
Pricing:
Cheapest pricing plan is $35 per user/month & has limited features. The second plan is for $50 per user/month and gives you features like custom API, reports, chats, and 24/7 support. The Enterprise plan starts from $90 per user/month.
Kapture CRM offers a 30-day free trial. No credit card is required.
Pros:
There's a 24/7 support team to help you get unstuck and overcome any issues you might be facing.
You can create custom reports and configure your analytics dashboard to show the metrics that matter to you.
You can integrate the tool with your logistics partners to see the product status (in transit/delivered) without leaving the Kapture CRM tool.
Cons:
It can get pretty expensive for small and medium-sized companies that don't need complicated features.
The UI/UX is not very intuitive making the tool difficult to use without demos.
It lacks chat templates and workflow templates that would be useful to get started.
Top 7 Kapture CRM alternatives for your business
DelightChat
Yellow AI
Haptik
Verloop
Trengo
Respond.io
SleekFlow
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Yellow AI
Yellow Messenger is a platform that allows you to build chatbots to respond to customer queries via human-like chatbots across voice and text communication channels. It integrates with the most popular tools like SalesForce, SAP, AEM, Zendesk, and channels like WhatsApp, Facebook, Google Assistant, Emails, etc.
Pricing:
Yellow AI provides bespoke pricing based on multiple parameters — Volume of the conversations, channels to be connected & integrations required. When you sign up for a 12-month chatbot contract, you can get 3 months of chatbot free.
Pros:
You can train the chatbots in one language and launch them in 100+ languages without translation and re-training.
It integrates with the most popular tools like SalesForce, SAP, AEM, Zendesk, and channels like WhatsApp, Facebook, Google Assistant, Emails, etc.
The majority of the incoming messages are handled by the bot itself. Interactions that absolutely require human interactions are routed to the support team.
Customer segmentation can be done easily.
Cons:
They make it tough to migrate to other tools as they hold your WhatsApp number.
Past customers have reported outages in the system very often. That can ruin your SLAs.
Design can be improved for better usability and aesthetics, especially on the report, and mobile app side.
Read on: Learn about the best Yellow AI alternatives for your business.
Haptik
Haptik is an AI-based conversational platform that helps you implement chat bots on websites, mobile apps, and messaging channels. Their features cater to industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It offers a voice-enabled W that works as a shopping assistant answering FAQs, helping with transactions and order tracking.
Pricing:
Pricing is given through a custom quote based on your requirements. For that, you'll have to get in touch with their sales team or book a demo.
Pros:
You can setup one-time or recurring bulk campaigns.
You can add a frictionless 3-click UPI payment experience on WhatsApp using Haptik.
It provides a chatbot to respond to follow-up queries on WhatsApp. Product recommendations can be sent directly on WhatsApp.
It offers a hybrid of translation & custom native language. You can choose from Hindi, Spanish, Tamil, Gujarati, Hinglish & many other languages.
Cons:
Pricing is not available upfront. It can take time to judge whether it fits your budget or not. The pricing would likely not suit an SMB.
Conversational flows can be rigid and difficult to change to suit a particular use case.
To perform minor tasks like editing or adding/designing flows, copies changes you'll have to get in touch with the customer success team & can't be done on your own.
Verloop
Verloop is an automation platform that offers customer support and engagement. It provides omnichannel support on the website, in-app, WhatsApp, Facebook Messenger, Instagram, Viber, and more.
Main features include acquiring leads through chatbots, engaging customers with conversation AI, multilingual bots, syncing data and automated workflows, a dashboard for detailed insights, automated flows such as abandoned cart sequence, & much more.
Pricing:
Pricing information is not available on their website & hence you'll need to contact them directly to talk about it.
Pros:
It allows you to integrate your own inbuilt CRM with Verloop which helps in generating more leads. Integration with Zapier and CRMs make it easy to get the leads' info from your chats to other tools.
You can design a bot to automatically greet website visitors and qualify them as a lead, and if needed design triggers for your team to take over the conversation.
Cons:
Adding quick response and configuring chat transfer based on the agents' regions can take some time.
Analytics are basic and not enough to drive key marketing insights.
The user interface has a learning curve and it's not aesthetically very pleasing that can make customer support a tad bit boring.
There's no mobile app to stay connected to customers on the go.
Pricing is not displayed upfront.
Trengo