4. Get help for proofreading You are emotionally invested in this thailand mobile phone numbers database response and try as you might you may overlook a few commas and full stops. You need someone else to read your response objectively and suggest improvements in tone. Keep it short Remember if they are leaving a negative review, they’ve already made up their mind about what went wrong. Leaving a 13 point-long justification will only make your business sound desperate for attention.
Don’t get personal, instead politely and professionally address their grievance, offer a solution and bid them a good day. Don’t get trapped in an answering game Reply once, or twice if necessary. And stop replying after that. A review forum is no place to have a lengthy discussion, and no one wants to read a dissatisfied customer and a business going at it. It won’t reflect well on your business. Take the discussion offline if they are adamant If they keep coming after you, it’s time to get in touch with them in real life.
