However, LiveChat’s automation features leave something to be desired. If you want to use chatbots, you need to add another app. ChatBot is made by the same company and works seamlessly with LiveChat, but it’s a separate thing to buy and set up.
Product cards let you feature and recommend products directly in the chat
Extensive reporting available
The chat widget for websites is customizable by page — for example, the pricing page can benefit from more eye-catching colors, while a welcome message on the home page doesn’t need to be that intrusive
You can add a “Chat now” button to pages instead of having the chat widget pop up.
Being able to save answers to FAQ and reuse them is quite a useful feature.
Price: 14-day free trial; plans start from $19/month per agent
4. LiveAgent
One of the best live chat software for customer support by LiveAgent.
LiveAgent is another 360-degree live chat software. In addition to live chat, it boasts a ticketing system, built-in call center, knowledge base builder, and a customer access portal. These additional features provide self-service help options so visitors and customers can find the answers to FAQs and check the status of their support tickets without having to reach out to a team member.
LiveAgent’s website chat software offers customization options, video chat, and multilingual chat boxes. It also lets you set chat assignment rules so customer questions get answered by the most suitable agent.
Proactive chat invitations are another interesting feature. They’re set up to reach out to visitors on a specific page with a follow-up from one of your chat agents in real time. LiveAgent uses AI to trigger those proactive invites once your agents are free to engage with another customer.
LiveAgent integrates with multiple communication channels such as Slack, Twitter, Viber, forums, and Facebook to bring all help desk queries under one roof for $39/month per platform.
Price: 14-day free trial; ticketing + live chat app starts at $9/month for basic features
5. Zendesk
One of the best live chat software for small business by Zendesk.
Zendesk is a live chat for customer service made by the same company as Zendesk Sell, a Sales CRM platform. With AI and automation focus, a ticketing system and reporting, Zendesk’s chat software is suitable for companies looking to scale up.
