How does Artificial Intelligence enter into this dynamic?
Artificial intelligence and machine learning systems allow the bot to learn from greece whatsapp number data 5 million each conversation it has with customers in order to offer better responses in the future. In this way, they improve communications and minimize cases of frustration and disappointment due to poor service.
In other words, these developments allow companies to solve their problems. In case of more complex situations, a human agent can always be called upon. Some of the most notable qualities of chatbots are:
They can attend 24/7, 365 days a year : no matter what time or day the client calls, they will always find an answer to their questions.
They are able to handle queries on their own : For common questions and simple processes, a chatbot can answer a query from start to finish.
They can be integrated with the human Customer Service team : intelligent chatbots take care of solving everything they can and identify the precise moment when a customer service agent is needed, thus diverting the interaction into more complex cases.
