WhatsApp offers to boost transactions
Posted: Thu Dec 05, 2024 9:38 am
Social Commerce: accompanying the customer is the key
WhatsApp is one of the most widely used instant messaging apps, with over two billion monthly active users worldwide . Given its popularity, it is ideal for connecting brands with their customers in a close and friendly way.
In this way, you can accompany your customers throughout generating intimacy ivory coast whatsapp number data 5 million between the brand and its consumers at each stage of the Customer Journey.
For example, if a customer sends a message to your company through WhatsApp, you can guide them with clear and relevant information (awareness), then offer them concrete solutions (consideration) until completing the transaction on the same platform (purchase), also help them use the product (onboarding) and, thanks to a good Customer Experience, achieve referrals (recommendation and loyalty).
With the new possibilities that from conversations, brands can better position themselves among their consumers thanks to comprehensive and timely attention during all stages of the Customer Journey.
Sales via WhatsApp, in addition to other instant messaging channels, is one of the most important trends today, as it allows brands to connect with their customers through the media they use every day, generating greater intimacy and trust.
WhatsApp is one of the most widely used instant messaging apps, with over two billion monthly active users worldwide . Given its popularity, it is ideal for connecting brands with their customers in a close and friendly way.
In this way, you can accompany your customers throughout generating intimacy ivory coast whatsapp number data 5 million between the brand and its consumers at each stage of the Customer Journey.
For example, if a customer sends a message to your company through WhatsApp, you can guide them with clear and relevant information (awareness), then offer them concrete solutions (consideration) until completing the transaction on the same platform (purchase), also help them use the product (onboarding) and, thanks to a good Customer Experience, achieve referrals (recommendation and loyalty).
With the new possibilities that from conversations, brands can better position themselves among their consumers thanks to comprehensive and timely attention during all stages of the Customer Journey.
Sales via WhatsApp, in addition to other instant messaging channels, is one of the most important trends today, as it allows brands to connect with their customers through the media they use every day, generating greater intimacy and trust.