Live chat is included only in Zoho Desk’s most expensive plan – the Enterprise plan which begins at $40/month per agent.
7. Freshdesk
G2 ratings: 4.4/5
freshdesk chat widget
Freshdesk Messaging is one of the tools built by Freshworks. The product focuses on streamlining customer conversations across a wide range of channels, including website chat.
Its functionality includes:
Automated chat workflows
Pre-defined assignment rules
Integration with Google Analytics
Shopify and WordPress integrations
Building a custom bot appears to be the most challenging task for Freshdesk’s users. So Freshdesk Messaging is a solution for tech-savvy customer support teams looking to develop a highly customizable chat widget.
Freshdesk Messaging pricing
Freshdesk Messaging has a forever-free plan where users get access to a chatbot, bulk actions, integrations, etc. However, keep in mind that bot sessions come at an extra cost – $75 for 1,000 sessions. Starting at $18/month, users can auto-assign chats, create canned responses, segment visitors, view performance dashboards, and more.
8. Olark
G2 rating: 4.3/5
olark
Olark is live chat software for sales and customer support. Here are some of its most valuable features:
Integration with Salesforce
Olark users generally enjoy its simplicity and user friendliness. Also, autoresponders enable businesses to resolve delayed chats without hurting customer experience.
While Olark’s basic plans are good for small and medium businesses, its custom plans (Olark Pro) will fit enterprise needs.
Olark pricing
Olark has a free plan available after a free trial and paid plans begin at $29/month per seat. In addition, users can purchase PowerUps – on-demand features for sales, marketing, and customer service. These features are available for $29-$99/month.
9. LiveAgent
G2 rating: 4.5/5
liveagent widget
LiveAgent is customer service software offering help desk and live chat capabilities. With direct integrations with WordPress, Shopify, Bigcommerce, and other systems, its customizable live chat widgets are easy to connect to almost any content management system or ecommerce platform.
You can expect the following features in LiveAgent’s paid plans:
Chat statistics
Integrations (WordPress, Shopify, Bigcommerce, etc.)
Unfortunately, LiveAgent doesn’t have its own chatbot – to use one, you need to integrate your account with a third-party chatbot provider.
LiveAgent pricing
LiveAgent offers a forever-free account with basic live chat features. Paid plans that include live chat start at $29/agent/month and unlock access to advanced reporting, proactive chat lebanon telephone number data invitations, real-time monitoring, and more.
10. Tawk.to
G2 rating: 4.6/5
tawk.to live chat widget
Tawk.to claims they’re the most used live chat software in the world, and for good reason. The company made all the premium live chat features available for free:
Proactive chat initiation
Real-time website visitor monitoring
Widget customization
Message localization
Canned messages
Unlimited agents
Group messages
Mobile app
Over 100 integrations
Tawk.to is a free robust live chat app. What about the drawbacks? If you want to set your chat widget to a forever online mode, it’s technically impossible to do it. The only way to keep your chat widget online when you’re away from your desktop is installing the mobile app and keeping it open in the background.
Also, while the app lets you set up automated welcome messages and use shortcuts, there’s no AI chatbot functionality.
Tawk.to pricing
Tawk.to live chat is completely free of charge. The company generates revenue by offering paid live agent services to its customers. But if you want to remove Tawk.to’s branding from your chat widget, you should be ready to pay a fixed price of $19/month.
