Why We Haven't Growed to 100 People in 5 Years
Posted: Mon Feb 17, 2025 10:25 am
A staff of 39 operators is enough to complete 3900 dialogues per day.
This is an average of 24 projects. Adequate workload of the company for high-quality processing of the customer's Clients.
That's the point
If we simply took money for traffic, i.e. minutes or operator belgium whatsapp number data time, we would not have enough 39 operators. We would have to look for 15-20 new clients every month. And we would not be one of the top call centers in Russia.
But, as they say, if only grandpa had...
The task is to make quality calls and increase conversion. Increasing conversion leads to the extension of projects, and therefore long-term relationships with the client.
Don't just talk on the phone
It is not enough to just call. Cold calling is a whole process that is controlled by the supervisor and the project manager.
The supervisor's task is to ensure the smooth operation of the operator and set up advertising campaigns.
The project manager's job is to adjust scripts, analyze results, and increase conversion.
In general, the staff is expanding, but gradually. With good operators, too, not everything is so simple =)
In general, all this is described in the information about us ...
This is an average of 24 projects. Adequate workload of the company for high-quality processing of the customer's Clients.
That's the point
If we simply took money for traffic, i.e. minutes or operator belgium whatsapp number data time, we would not have enough 39 operators. We would have to look for 15-20 new clients every month. And we would not be one of the top call centers in Russia.
But, as they say, if only grandpa had...
The task is to make quality calls and increase conversion. Increasing conversion leads to the extension of projects, and therefore long-term relationships with the client.
Don't just talk on the phone
It is not enough to just call. Cold calling is a whole process that is controlled by the supervisor and the project manager.
The supervisor's task is to ensure the smooth operation of the operator and set up advertising campaigns.
The project manager's job is to adjust scripts, analyze results, and increase conversion.
In general, the staff is expanding, but gradually. With good operators, too, not everything is so simple =)
In general, all this is described in the information about us ...