Quality contact Solutions developed a compliant non-ATDS solution two years ago and we continue to use the same solution today. In addition, we have developed many add-on solutions used by call center and telesales professionals. It's called a "compliance call." This service is sold by our sister company and provides high quality voice and data services. Before I start explaining why this is a great solution for many telemarketing services organizations, I want to take a step back and explain, if you will, why it is so important to have a non-atds phone system.
From the client side, regulations that prohibit businesses from calling customers azerbaijan phone number library and potential customers from their wireless phone numbers without prior express written consent (PEWC) are not only impacting our industry, but are slowly undermining all regular contacts by phone. Businesses where customers and prospects interact (and by the way, text messages are by definition the same as phone calls). Savvy companies are working hard to implement a process to obtain pewc from their prospects and customers, but this is a very complex project to implement and many of our customers have been in the planning and development stages for a full two years and still have not yet Successfully implement the PEWC process to obtain consent to dial wireless telephone numbers.
It's very complicated when you start thinking about it. For example, what wording to use? How do we deliver the message to our customers? How do I submit an opt-in? How do I store the opt-in and how do I retrieve it when pewc proof is required? How can the process be tested regularly to ensure it is working properly? Because this can be so difficult, I've seen many companies simply stop all outbound telemarketing calls to wireless phone numbers to avoid the potential risk.
Campaign Optimization Analyst
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