Require Excellent Email Management and Collaboration

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Featureswant to Resolve Queries Faster and Unlock Efficiency? Hiver’s . Email Management Platform Allows You to Assign and Track Emails in a Shared Inbox Keep . Your Team in the Loop With Mentions and Notes Use Collision Alerts to Prevent Duplicate . Responses, Automatically Delegate Tasks via Email Based on a Team Member's Skills, and Track Progress . Key Featuresslas: Customize Sla Policies and Send Violation Reminders When the Policies Are Breachedadvanced Reporting: .

Get Advanced Dashboards and Reports to Understand Issues and israel phone number resource Improve Team Performancemore Features: Customer Satisfaction . Surveys, Email Templates, Ai Summarizer, and Morepros Allows Multiple Team Members to Access Different Inboxes . So That Everyone Can Work Together Rather Than Just Having One Person Manage Each Inboxclassifies . Emails as Pending or Closed Cases and Sends Reminders of Emails Yet to Be Responded . Tolimitation Requires Agents to Manually Enable and Disable Auto-responders Instead of Being Able to Schedule .




Them Like an Out-of-office Replydoes Not Have Different Working Schedules Within a Workgroup, Making It . Difficult to Keep Kpi on Reply Time Accuratelypricinglite Plan: $19 Per User Per Month (Billed . Annually)pro Plan: $29 Per User Per Month (Billed Annually)elite Plan: $49 Per User Per Month . (Billed Annually)ratingsg2: 46/5 (1000+ Reviews)zoho Desk - Best for Small to Medium-scale Businesses Zoho Desk’s . Customer Service Email System Allows You to Send and Manage Emails Efficiently and Offer Personalized .