Get started with contact center ai
Posted: Thu Mar 27, 2025 6:43 am
agentforce quickly summarizes key contact center stats, and maria sees that average call length time is a little up today. She wants to know why. So maria asks agentforce to let her know if any calls are taking longer than average. Agentforce identifies one, with a new service rep, emilio. It’s only his second day on the job.
Maria wonders if emilio needs help, but she wants a bit more information. She asks agentforce to summarize emilio’s current, ongoing interaction with the customer. The summary reveals that emilio’s customer, patricia, is dealing with slow internet – just like austin recently did. However, emilio tried the full reboot, and it hasn’t worked for patricia. In fact, it looks like this customer has uncovered a new type of connectivity issue that nation-wide hasn’t seen before.
Maria realizes emilio could probably use some help. She student data pings him in slack to see if he’d like her to join the call.
by adding ai agents to your contact center, you’re helping everyone get the most out of every service interaction. Your service reps get more done with less busy work. Your managers get helpful, real-time insights into performance, and the ability to trouble-shoot problems as they arise. Your customers get a quick and easy resolution to their problems, while having a personalized experience.
What’s the best way to set up for success with contact center ai? Get started with ai agents. They’re a transformative technology that will quickly supercharge your team’s productivity, and help you save on operational costs.
Maria wonders if emilio needs help, but she wants a bit more information. She asks agentforce to summarize emilio’s current, ongoing interaction with the customer. The summary reveals that emilio’s customer, patricia, is dealing with slow internet – just like austin recently did. However, emilio tried the full reboot, and it hasn’t worked for patricia. In fact, it looks like this customer has uncovered a new type of connectivity issue that nation-wide hasn’t seen before.
Maria realizes emilio could probably use some help. She student data pings him in slack to see if he’d like her to join the call.
by adding ai agents to your contact center, you’re helping everyone get the most out of every service interaction. Your service reps get more done with less busy work. Your managers get helpful, real-time insights into performance, and the ability to trouble-shoot problems as they arise. Your customers get a quick and easy resolution to their problems, while having a personalized experience.
What’s the best way to set up for success with contact center ai? Get started with ai agents. They’re a transformative technology that will quickly supercharge your team’s productivity, and help you save on operational costs.