Introduction to the most important modules
Posted: Sat Apr 05, 2025 6:34 am
ServiceNow is a leading digital workflow management platform that helps companies automate and optimize their processes. It consists of various modules specifically tailored to the needs of different business areas. In this article, we provide an introduction to ServiceNow's key modules, show how they work together, and explain which companies need which modules.
ServiceNow offers a wide range of modules to help companies streamline their operations. The most important of these are:
1. IT Service Management (ITSM)
ITSM is the heart of ServiceNow and is used to manage IT services.
It includes functions such as incident management, chinese overseas british database change management, problem management and request fulfillment.
The aim is to provide IT services efficiently and to continuously improve them.
2. IT Operations Management (ITOM)
ITOM focuses on monitoring and optimizing IT infrastructure.
It helps companies manage IT resources, detect problems early, and maximize system availability.
Includes features such as discovery, event management and cloud management.
3. Strategic Portfolio Management (SPM)
Formerly known as IT Business Management (ITBM), SPM helps companies manage their projects, resources and investments.
It helps with strategic planning and ensures that IT and business goals are aligned.
Important functions are demand management, agile development and project portfolio management (PPM).
ServiceNow offers a wide range of modules to help companies streamline their operations. The most important of these are:
1. IT Service Management (ITSM)
ITSM is the heart of ServiceNow and is used to manage IT services.
It includes functions such as incident management, chinese overseas british database change management, problem management and request fulfillment.
The aim is to provide IT services efficiently and to continuously improve them.
2. IT Operations Management (ITOM)
ITOM focuses on monitoring and optimizing IT infrastructure.
It helps companies manage IT resources, detect problems early, and maximize system availability.
Includes features such as discovery, event management and cloud management.
3. Strategic Portfolio Management (SPM)
Formerly known as IT Business Management (ITBM), SPM helps companies manage their projects, resources and investments.
It helps with strategic planning and ensures that IT and business goals are aligned.
Important functions are demand management, agile development and project portfolio management (PPM).