Customizing the live chat widget
Posted: Thu Apr 17, 2025 9:26 am
8 out of 10 customers expect chat agents to help them with everything, including sales and technical support.
This means that customers don't just want to get help, they also want to buy. As a business owner, you should consider adding sales features to your chat system.
If you want to sell via chat, try using LiveChat . We use it on our WPBeginner Pro service pages to communicate with potential customers.
This tool works with PayPal , so you can accept payments right in your chat window. LiveChat also connects with Mollie, which allows your team to set up subscriptions, manage one-time sales, and quickly verify order details within the chat.
We talk more about the platform in our LiveChat review .
14. Most live chat issues are resolved within 42 seconds.
That’s a good goal, but don’t rush your team. Quick answers are great, but the right answer is more important.
To respond quickly, you can save answers to common questions as canned responses. With LiveChat, you luxembourg telemarketing data can do this with just one click. These canned responses can be reserved for you or shared with your entire team.
Creating canned responses for your online chat
For example, if customers frequently ask about shipping times, you might want to save a friendly response that explains your delivery process .
15. Live chat can earn businesses 48% more revenue per chat hour and increase sales by 40%.
Live chat can make businesses 48% more money per chat hour and increase sales by 40%.
You can use live chat to suggest related products, but be careful not to push too hard. For example, if someone is buying a phone, you could politely ask if they also need a case or screen protector.
You could say, “Thank you for choosing our phone! Many customers also receive a case to protect it. Would you like to see some options that match your new phone?” This gentle approach can increase sales without seeming pushy.
This means that customers don't just want to get help, they also want to buy. As a business owner, you should consider adding sales features to your chat system.
If you want to sell via chat, try using LiveChat . We use it on our WPBeginner Pro service pages to communicate with potential customers.
This tool works with PayPal , so you can accept payments right in your chat window. LiveChat also connects with Mollie, which allows your team to set up subscriptions, manage one-time sales, and quickly verify order details within the chat.
We talk more about the platform in our LiveChat review .
14. Most live chat issues are resolved within 42 seconds.
That’s a good goal, but don’t rush your team. Quick answers are great, but the right answer is more important.
To respond quickly, you can save answers to common questions as canned responses. With LiveChat, you luxembourg telemarketing data can do this with just one click. These canned responses can be reserved for you or shared with your entire team.
Creating canned responses for your online chat
For example, if customers frequently ask about shipping times, you might want to save a friendly response that explains your delivery process .
15. Live chat can earn businesses 48% more revenue per chat hour and increase sales by 40%.
Live chat can make businesses 48% more money per chat hour and increase sales by 40%.
You can use live chat to suggest related products, but be careful not to push too hard. For example, if someone is buying a phone, you could politely ask if they also need a case or screen protector.
You could say, “Thank you for choosing our phone! Many customers also receive a case to protect it. Would you like to see some options that match your new phone?” This gentle approach can increase sales without seeming pushy.