Cancellation fee

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Cancellation FeeIt is very important to keep an eye on this metric, because if the cancellation rate is increasing, you need to determine the reason and look for a solution to prevent this from happening.

Once the cause has been identified, it is time to sweden mobile database a strategy to recover these customers.

The cancellation rate can have different reasons, but among them, problems such as customer dissatisfaction with the service, competition offering better prices and conditions or other reasons can be identified.