Customer completed a service via Telegram
Posted: Wed May 21, 2025 4:23 am
Telegram Insight: Customer purchased "Product X" (from CRM), and recently engaged with "Product X FAQs" in your Telegram channel.
Phone Data Action: Send a proactive WhatsApp message: "Hi [Name], hope you're enjoying [Product X]! Noticed you were checking out FAQs. Is there anything specific we can help you with? Our support team is here!"
Benefit: Boosts customer satisfaction, reduces churn, encourages positive reviews.
Review Requests & Feedback Collection:
Phone Data Action: Send an SMS or WhatsApp message asking for a review or feedback: "How was your experience with [Service/Product]? We'd love your feedback: [Review Link]."
Benefit: Collects valuable social proof.
Phase 4: Ethical & Legal Compliance for Phone Data (Bangladesh Focus)
The use of phone numbers for marketing is heavily regulated. Compliance is paramount to avoid penalties and maintain trust.
Explicit, Granular Consent:
Principle: This is the most critical element. Consent for phone malaysia telegram mobile phone number list communication (SMS, WhatsApp calls) must be absolutely clear, unambiguous, and for specific purposes.
Bangladesh Context (2025): While specific telemarketing regulations may be evolving, the general principles of privacy and data protection are becoming stricter. The draft Personal Data Protection Ordinance, 2025 (PDPO), and existing laws like the Digital Security Act (DSA), 2018, emphasize consent for data processing. Marketers must:
Never assume consent for phone communication.
Be specific: "I agree to receive SMS alerts for my booking" is better than "I agree to receive communications."
Separate Opt-ins: If you want to send both transactional and marketing SMS, ideally ask for separate consent for each.
Action: Implement clear opt-in mechanisms in your Telegram bot, ensuring users understand what they are consenting to. Record consent details (timestamp, method).
Phone Data Action: Send a proactive WhatsApp message: "Hi [Name], hope you're enjoying [Product X]! Noticed you were checking out FAQs. Is there anything specific we can help you with? Our support team is here!"
Benefit: Boosts customer satisfaction, reduces churn, encourages positive reviews.
Review Requests & Feedback Collection:
Phone Data Action: Send an SMS or WhatsApp message asking for a review or feedback: "How was your experience with [Service/Product]? We'd love your feedback: [Review Link]."
Benefit: Collects valuable social proof.
Phase 4: Ethical & Legal Compliance for Phone Data (Bangladesh Focus)
The use of phone numbers for marketing is heavily regulated. Compliance is paramount to avoid penalties and maintain trust.
Explicit, Granular Consent:
Principle: This is the most critical element. Consent for phone malaysia telegram mobile phone number list communication (SMS, WhatsApp calls) must be absolutely clear, unambiguous, and for specific purposes.
Bangladesh Context (2025): While specific telemarketing regulations may be evolving, the general principles of privacy and data protection are becoming stricter. The draft Personal Data Protection Ordinance, 2025 (PDPO), and existing laws like the Digital Security Act (DSA), 2018, emphasize consent for data processing. Marketers must:
Never assume consent for phone communication.
Be specific: "I agree to receive SMS alerts for my booking" is better than "I agree to receive communications."
Separate Opt-ins: If you want to send both transactional and marketing SMS, ideally ask for separate consent for each.
Action: Implement clear opt-in mechanisms in your Telegram bot, ensuring users understand what they are consenting to. Record consent details (timestamp, method).