How WhatsApp Chatbots Work
Posted: Mon May 26, 2025 9:08 am
A WhatsApp chatbot is an automated program that interacts with users on the WhatsApp messaging platform. It's designed to simulate human conversation, providing instant responses, performing tasks, and guiding users through various processes without the need for a live human agent for every query.
WhatsApp chatbots are a powerful tool for businesses whatsapp number list of all sizes, especially those looking to scale their customer communication, streamline operations, and enhance user experience.
WhatsApp chatbots are built and deployed using the WhatsApp Business Platform (API), not the free WhatsApp Business App. This platform allows businesses to connect WhatsApp to their own systems or to third-party chatbot builders and Business Solution Providers (BSPs).
There are generally two main types of WhatsApp chatbots:
Rule-Based Chatbots:
These chatbots follow predefined rules and scripts. They respond based on specific keywords, button clicks, or menu selections provided by the user.
They are excellent for answering Frequently Asked Questions (FAQs), guiding users through simple processes (like checking order status with an order ID), or collecting basic information.
Example: A user types "Menu," and the chatbot presents a list of options like "1. Products, 2. Support, 3. Contact."
AI-Powered (NLP/NLU) Chatbots:
WhatsApp chatbots are a powerful tool for businesses whatsapp number list of all sizes, especially those looking to scale their customer communication, streamline operations, and enhance user experience.
WhatsApp chatbots are built and deployed using the WhatsApp Business Platform (API), not the free WhatsApp Business App. This platform allows businesses to connect WhatsApp to their own systems or to third-party chatbot builders and Business Solution Providers (BSPs).
There are generally two main types of WhatsApp chatbots:
Rule-Based Chatbots:
These chatbots follow predefined rules and scripts. They respond based on specific keywords, button clicks, or menu selections provided by the user.
They are excellent for answering Frequently Asked Questions (FAQs), guiding users through simple processes (like checking order status with an order ID), or collecting basic information.
Example: A user types "Menu," and the chatbot presents a list of options like "1. Products, 2. Support, 3. Contact."
AI-Powered (NLP/NLU) Chatbots: