First impressions count, even over the phone
Posted: Tue May 27, 2025 5:11 am
Professional Greeting:
Answer promptly and professionally.
Clearly state your name and company name: "Good morning/afternoon, [Your Company Name], [Your Name] speaking. How can I help you?" or if you're calling them back, "Hello [Prospect's Name], this is [Your Name] from [Your Company Name], returning your call about [their inquiry, e.g., your kitchen remodeling query]."
Verify the Contact & Purpose:
If it's an incoming call about a new project, confirm you're whatsapp number list speaking to the person who made the inquiry or the decision-maker if possible.
Briefly state the purpose of your call if you're initiating: "I'm calling about the project inquiry you submitted on our website regarding [project type]."
Request Permission & Set a Time Expectation (Optional but good):
"Is now still a good time to chat briefly about your project? I'd like to ask a few questions to better understand your needs – this usually takes about 10-15 minutes."
This shows respect for their time and sets a light agenda.
B. Building Rapport (The Human Connection – Beyond Business)
People do business with people they like and trust. Before diving into the nitty-gritty, take a moment to build a connection.
Answer promptly and professionally.
Clearly state your name and company name: "Good morning/afternoon, [Your Company Name], [Your Name] speaking. How can I help you?" or if you're calling them back, "Hello [Prospect's Name], this is [Your Name] from [Your Company Name], returning your call about [their inquiry, e.g., your kitchen remodeling query]."
Verify the Contact & Purpose:
If it's an incoming call about a new project, confirm you're whatsapp number list speaking to the person who made the inquiry or the decision-maker if possible.
Briefly state the purpose of your call if you're initiating: "I'm calling about the project inquiry you submitted on our website regarding [project type]."
Request Permission & Set a Time Expectation (Optional but good):
"Is now still a good time to chat briefly about your project? I'd like to ask a few questions to better understand your needs – this usually takes about 10-15 minutes."
This shows respect for their time and sets a light agenda.
B. Building Rapport (The Human Connection – Beyond Business)
People do business with people they like and trust. Before diving into the nitty-gritty, take a moment to build a connection.