Acknowledge Their Action & State Purpose
Posted: Tue May 27, 2025 6:09 am
"This is [Your Name] from [Your Agency Name]. I'm calling because you recently visited our website and requested a free property valuation for your home at [Property Address, if available] / or expressed interest in understanding your property's value."
(Pause, let them acknowledge. If they seem confused, quickly add: "Does that sound right?")
"Thank you so much for reaching out! My goal with this quick call is to understand a little more about what you're hoping to achieve with the valuation, so I can provide the most accurate and helpful information for you."
(If they seem busy) "Is now still a good time for a brief 2-3 minute chat, or would you prefer I call back later?" (Always respect their time.)
Qualifying Questions (Discover Their "Why" and "When"):
"Great! To help me tailor the best information for whatsapp number list you, could you tell me a little bit about what prompted you to request this valuation at this time?"
Listen carefully to their answer. This is the "why." (e.g., "Just curious," "Thinking of moving in a year," "Looking to upgrade," "Need to sell quickly," "Relocating for work").
Follow-up based on their answer:
If "Just Curious/Exploring Options": "Perfectly understandable! Many homeowners are just keen to stay informed about the market. Are you thinking about any changes in your living situation in the next 6-12 months, or purely long-term planning?"
If "Thinking of Moving/Selling Soon": "That's great! When do you anticipate you might be looking to make that move? (e.g., 3-6 months, next year?)"
If "Relocating/Urgent": "I understand. That can be a big undertaking. What's your ideal timeline for having your property sold?"
Understand the Property (If not fully known):
(Pause, let them acknowledge. If they seem confused, quickly add: "Does that sound right?")
"Thank you so much for reaching out! My goal with this quick call is to understand a little more about what you're hoping to achieve with the valuation, so I can provide the most accurate and helpful information for you."
(If they seem busy) "Is now still a good time for a brief 2-3 minute chat, or would you prefer I call back later?" (Always respect their time.)
Qualifying Questions (Discover Their "Why" and "When"):
"Great! To help me tailor the best information for whatsapp number list you, could you tell me a little bit about what prompted you to request this valuation at this time?"
Listen carefully to their answer. This is the "why." (e.g., "Just curious," "Thinking of moving in a year," "Looking to upgrade," "Need to sell quickly," "Relocating for work").
Follow-up based on their answer:
If "Just Curious/Exploring Options": "Perfectly understandable! Many homeowners are just keen to stay informed about the market. Are you thinking about any changes in your living situation in the next 6-12 months, or purely long-term planning?"
If "Thinking of Moving/Selling Soon": "That's great! When do you anticipate you might be looking to make that move? (e.g., 3-6 months, next year?)"
If "Relocating/Urgent": "I understand. That can be a big undertaking. What's your ideal timeline for having your property sold?"
Understand the Property (If not fully known):