Key Featuresunified Agent Desktop: a Single
Posted: Mon Dec 09, 2024 10:48 am
Window Pane to Manage Customer Interactions Across Different Channels . Like Email, Live Chat, Sms, Whatsapp, and Morebuilt for Efficiency: Makes It Easier to Share . Photos, Videos, and Other Files With Customers, Offers Ready-to-use Message Templates, and Ensures Everyone Has . The Latest Information Instantlyself-service Chatbot: Deploy a No-code, Openai-powered Chatbot Integrated With a Knowledge Base . And Smooth Agent Hand-offcategorize and Prioritize: Automatically Sorts and Prioritizes Critical Customer Requests With Ai .
Capabilitiesivr: Take Your Customer Experience a Notch Higher sri lanka phone number library With an Automated and Configurable Phone System . For Customer Routingworkflows: Without Coding, Design and Implement Automated Workflows Using a Visual Interface, Simplifying . The Creation of Complex Processes Like Case Management, Follow-ups, and Notificationsmetrics & Reporting: Monitor Kpis, . Track Agent Efficiency, and Gain Insights Into Customer Satisfactioncoach Your Agents: Offer Real-time Feedback and . Conduct Training Sessions Directly Within the Platformintegration: Out-of-the-box Integrations With Several Platforms, Including Salesforce, Zendesk, .
and Shopify, to Centralize Customer Informationlimitations the Platform Lacks Features for Monitoring Agent Performance, Making . It Difficult to Ensure Quality Standards and Optimize Workforce Allocationthere is No Mobile Application Available . For Agents, Hindering Their Ability to Access and Manage Tickets While on the Movethe System . Might Not Be the Best Fit for Handling a High Volume of Routine and Transactional . Customer Support Inquiriespricingomnichannel (Annual Plans):growth: $29 Per User Per Monthbusiness: $69 Per User Per Monthenterprise: .
Capabilitiesivr: Take Your Customer Experience a Notch Higher sri lanka phone number library With an Automated and Configurable Phone System . For Customer Routingworkflows: Without Coding, Design and Implement Automated Workflows Using a Visual Interface, Simplifying . The Creation of Complex Processes Like Case Management, Follow-ups, and Notificationsmetrics & Reporting: Monitor Kpis, . Track Agent Efficiency, and Gain Insights Into Customer Satisfactioncoach Your Agents: Offer Real-time Feedback and . Conduct Training Sessions Directly Within the Platformintegration: Out-of-the-box Integrations With Several Platforms, Including Salesforce, Zendesk, .
and Shopify, to Centralize Customer Informationlimitations the Platform Lacks Features for Monitoring Agent Performance, Making . It Difficult to Ensure Quality Standards and Optimize Workforce Allocationthere is No Mobile Application Available . For Agents, Hindering Their Ability to Access and Manage Tickets While on the Movethe System . Might Not Be the Best Fit for Handling a High Volume of Routine and Transactional . Customer Support Inquiriespricingomnichannel (Annual Plans):growth: $29 Per User Per Monthbusiness: $69 Per User Per Monthenterprise: .