Over time, however, customer relationship management has evolved into uk email list 19 millions contact leads customer experience management (CXM). While CRM shows a company what a customer looks like, CXM shows businesses what they look like to a customer. It's no longer enough to just define a customer -- businesses want to know how customers perceive them to improve customer experience, win loyalty and retain customers.Database marketingDatabase marketing is a form of direct marketing that uses a company's customer databases -- sometimes augmented with leads from a data broker -- to generate targeted email lists for marketing campaigns, known as customer segmentation.

Marketing databases generally include information such as customer names, addresses, phone numbers, emails and transaction histories. Businesses can get this information from customers through web forms, newsletter subscriptions, product warranty cards and abandoned shopping carts.A customer data platform (CDP) can help unify customer data from multiple sources -- CRM systems, ERP systems, e-commerce systems and legacy systems -- and put them together into one golden record of the customer.