WhatsApp Auto Reply: How To Set Auto Reply In WhatsApp Business
Many features in WhatsApp can help supercharge your messaging campaigns, but an often underutilized one is WhatsApp’s auto-reply tool. Available to businesses, auto reply can help improve customer satisfaction, reduce the number of support tickets, and boost your team’s productivity. Here’s how the feature works and how to chinese malaysia phone number list use it for your company.
What is WhatsApp auto reply?
WhatsApp auto-reply, a feature in the WhatsApp Business app, allows users to set automated responses to incoming messages. It ensures that customer inquiries are acknowledged even when you and your team cannot respond immediately.
WhatsApp away messages are preset responses sent automatically to anyone who messages your WhatsApp Business account. This message ensures that no customers are unanswered, even if they ping you outside of normal business hours or when your team is at capacity handling other queries.
How to enable WhatsApp away messages
Note that you’ll need a WhatsApp Business account to enable away messages — this feature is only available to those using the WhatsApp Business app. You will also need an active internet connection to set up auto responses.
Once those prerequisites are squared away, follow these steps to set up a WhatsApp auto reply message.
