Revenue Growth Execution Specialist

B2C Data Innovating with Forum and Technology
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rifattryout18
Posts: 10
Joined: Tue Dec 17, 2024 3:14 pm

Revenue Growth Execution Specialist

Post by rifattryout18 »

The problem cannot be solved, feeling frustrated. . Problem diagnosis . User behavior analysis Behavior 1: Seek help from intelligent customer service What happened: Le encountered a problem and needed help from the platform to solve it. User expectations: Expect intelligent customer service to answer questions. Response results: Intelligent customer service cannot effectively identify the problem and cannot answer. Behavior 2: Seek help from human customer service Incident: Smart customer service cannot answer questions. User expectations: This"Transfer to manual" Intelligent customer service reply: "Because you did not describe the problem, we cannot find professional customer service for you.



You can describe your problem to me again. ...Bala." Xiaolan indonesia phone number lookup thought that she had not sent the correct prompt word, so she had a second conversation. Second conversation: Sent: "Manual customer service" Intelligent customer service reply: "Because you did not describe the problem, we cannot find professional customer service for you. You can describe your problem to me again. ...Bala." Received another reply from customer service, which was similar to the first reply. I changed jobs to be a -side product manager and am ready to do something big, but I have simplified the problem.


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In recent years, the B-side business has developed rapidly, and many people in related positions (C-side product managers, interaction, testing, R&D, operations, project managers, etc.) have been converted to B-side products. But most people start thinking about the B-side... See details> When Le encountered a problem, the platform's customer service was unable to solve the problem, and the platform did not have a mechanism to transfer to manual customer service. The problem cannot be solved, feeling frustrated. . Problem diagnosis . User behavior analysis Behavior 1: Seek help from intelligent customer service What happened: Le encountered a problem and needed help from the platform to solve it.
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