How to Add Buttons in WhatsApp messages

[mouakter14]

WhatsApp Message Templates are specific message formats used by businesses to send notifications, alerts, and customer service messages to people who have opted in to receive WhatsApp messages. Appointment reminders, shipping information, issue resolutions, payment updates, and other information may be included.

With Kommunicate, one can easily send out Rich WhatsApp notifications. Where kommunicate lets you enable and send out (rich content) WhatsApp Templates Messages in with a few clicks. Campaigns are the simplest way to quickly and easily send highly relevant and personalised WhatsApp messages to the audience.

Kommunicate lets you integrate with WhatsApp business accounts using Twilio and handles queries via Kommunicate chatbot and human agents. Furthermore, Twilio is used for WhatsApp integration, and the Twilio signup process must be completed prior to beginning the integration with Kommunicate.Once the integration is complete, we can begin creating buttons on the Twilio dashboard. Twilio supports interactive messages and allows you to create templates and designs to supplement usa student data customer interactions while also increasing client involvement. Let’s take a look at what we have

Twilio offers two types of predefined buttons:

Call-to-Action — Allow customers to call a phone number and visit a website

Quick Reply — Allow customers to return a simple text message

To use buttons, you need to submit them as part of a message template to WhatsApp. Once approved, templates containing buttons can be sent by sending the message text in your API request.

Reduce response time, enhance support workflows, and improve customer satisfaction with AI-driven email ticketing from Kommunicate!
Create templates with buttons
To implement the buttons, Navigate to the Twilio console, go to Programmable Messaging >> Senders >> WhatsApp Templates and click the New message template button. Here, a template containing the buttons must be submitted.

Send buttons as part of WhatsApp messages once the template with buttons has been approved. Send a message containing the template’s body to send a button. The buttons are appended to the message automatically.