LiveChat (Best for Chat Support)

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For more information, check out our full HubSpot review .

5. HelpDesk (advanced ticketing system)
HelpDesk as Zendesk alternative landing page
HelpDesk is an excellent alternative to Zendesk if you are looking for a powerful ticketing software solution.

Like Zendesk, HelpDesk lets you create multiple custom forms for different purposes, such as technical support requests or sales inquiries. There is no limit to the number of forms you can create, giving you the flexibility to tailor the intake process to your specific needs.

HelpDesk also simplifies the process of managing complex issues. If a customer submits multiple tickets for the same issue, you can easily merge them into a single thread for a clearer overview.

Additionally, HelpDesk offers a shared ticket view feature similar to Zendesk’s ticket sharing feature. This allows multiple team members to collaborate on the same ticket at the same time, allowing them to fix a complicated issue.

Pro of HelpDesk:

Advanced ticketing features – You can merge tickets, allow team members to view the same ticket, and enable users to follow tickets that may be relevant to their teams.
Email Delivery Tracking – Track the deliverability of your support emails to ensure they reach your customers.
Integrated AI Features – All plans include AI features like ticket summaries and text enhancements to improve customer communication.
Multi-Channel Support – HelpDesk offers 24/7 support via chat, email, and phone, so you can get help anytime.
Cons of HelpDesk:

Limited Pricing – HelpDesk only offers one plan. If your business outgrows this plan, you will need to dominican republic telemarketing data upgrade to a custom Enterprise plan.
Pricing: The Team plan costs $29 per agent per month and includes unlimited contact forms , multiple inboxes, unlimited workflows to automate tasks, and 5 email templates to respond to customer inquiries. There is a 14-day free trial.

Why we chose HelpDesk: This help desk platform can be a great option if you want a Zendesk alternative with a robust ticketing system. The main features of the single plan are sufficient for most small businesses, as long as you don't create more than 5 email templates.

LiveChat as Zendesk alternative landing page
LiveChat is a handy tool from the same people who created HelpDesk. We have used it on many of our ecommerce projects to answer pre-sales questions.

Getting started with LiveChat is super easy. When we did, all we had to do was sign up, add the LiveChat plugin to our WordPress website , and log in through the plugin page. The chat widget appeared on the site, ready to connect with customers.